Shipping Policy

At Faisal SupplyHub, we strive to ensure a smooth and efficient delivery process for all our customers across Pakistan. This Shipping Policy outlines the details regarding order processing, delivery times, shipping charges, and more.

1. Order Processing

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email with order details once your purchase is confirmed.

2. Shipping Methods & Delivery Time

We offer reliable shipping services across Pakistan through trusted courier partners. Estimated delivery times are as follows:

LocationEstimated Delivery Time
Major Cities (Lahore, Karachi, Islamabad, etc.)2-4 business days
Other Cities & Towns3-6 business days
Remote & Rural Areas5-8 business days

Please note that unforeseen delays due to weather conditions, courier issues, or holidays may occur.

3. Shipping Charges

  • Standard Shipping: Charges vary depending on weight, size, and delivery location. The exact shipping cost will be calculated at checkout.
  • Free Shipping: Available on orders exceeding ₨10,000 (for select products and locations).

4. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email or SMS.
  • You can track your order through the courier service’s website using the provided tracking number.

5. Failed Deliveries & Reattempts

  • If the courier is unable to deliver your order due to an incorrect address, unavailability, or refusal, a delivery reattempt may be scheduled.
  • If the delivery fails multiple times, your order may be returned to us. Additional shipping charges may apply for re-delivery.

6. International Shipping

Currently, we do not offer international shipping. Our services are limited to Pakistan only.

7. Order Modifications & Cancellations

  • Before Shipment: You may request order modifications or cancellations within 24 hours of placing your order by contacting our support team.
  • After Shipment: Orders cannot be modified or canceled once dispatched. However, you may request a return or exchange under our Return & Refund Policy.

8. Damaged or Missing Items

If you receive a damaged product or your order is incomplete, please contact us within 48 hours of delivery:

  • Provide photos of the damaged product & packaging as proof.
  • We will arrange a replacement or refund after verification.

9. Contact Us

For any shipping-related queries, feel free to reach out to us:

📞 Phone: 03139374052
📍 Address: Office No.5, 2nd Floor, Pakistan Plaza, Main Bazar, Shergarh, Mardan, Pakistan.
📧 Email: contact.fsupplyhub@gmail.com