Return and Refund Policy

At Faisal SupplyHub, we aim to ensure a hassle-free shopping experience. If you are not satisfied with your purchase, our Return and Refund Policy explains the conditions under which you can return products and request a refund or exchange.

1. Eligibility for Returns

You may request a return if:

  • The product is damaged, defective, or incorrect upon delivery.
  • The item is unused, in its original packaging, and in resellable condition.
  • The return request is made within 7 days of delivery.

Products that do not qualify for a return:

  • Items damaged due to customer misuse, mishandling, or improper storage.
  • Used, unsealed, or altered products.
  • Items purchased on clearance sale or special promotions (unless defective).

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at contact.fsupplyhub@gmail.com or call 03139374052 within 7 days of delivery.
  2. Provide Details: Share your order number, reason for return, and clear photos of the product and packaging (if damaged or incorrect).
  3. Return Approval: Our support team will review your request and provide return instructions if approved.
  4. Ship the Item Back: Return the item via a trusted courier service to our address. Return shipping costs will be covered by the customer unless the return is due to an error on our part.

3. Refund Policy

  • Full Refund: Provided for defective or incorrect items once verified.
  • Partial Refund: May be granted for items returned in non-original packaging or with minor damage not caused by us.
  • Refund Processing Time: Refunds will be processed within 7-10 business days after receiving the returned item. Refunds will be issued via the original payment method or bank transfer.

4. Exchange Policy

  • Exchanges are available for defective or incorrect products. If the requested item is out of stock, a refund or store credit will be provided.
  • The exchange request must be made within 7 days of receiving the product.

5. Cancellations

  • Before Shipping: Orders can be canceled within 24 hours of placement for a full refund.
  • After Shipping: Cancellations are not allowed. However, you can return the item following the return policy.

6. Contact Us

For any return or refund-related queries, feel free to reach out:

📞 Phone: 03139374052
📍 Address: Office No.5, 2nd Floor, Pakistan Plaza, Main Bazar, Shergarh, Mardan, Pakistan.
📧 Email: contact.fsupplyhub@gmail.com